Help and Support Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Reply Guarantee

  • Each ticket that you submit to our tech assistance team will be attended to in approximately 1 hour. The general inquiries shall be resolved immediately. Nonetheless, if the service inquiry you have sent requires assistance from an experienced administrator, we will forward the ticket to him and will notify you about the postponement.

  • Top quality support service

  • Top–class Customer Assist Service

  • Our client assistance team is going to be online for you 24x7 to to handle all assistance request tickets that you send. We offer client help for all the apps that are pre–configured on your hosting server. These include our in–house created Web Hosting Control Panel, the preferred OS and also the server management panel (with regards to the VPS type).

  • Intuitive help center

  • A Descriptive Help Zone

  • Each section of the Web Hosting Control Panel that is included free with your VPS has an internal collection of articles. You can find a variety of extensive how–to tutorials and a group of step–by–step video courses that display all the common web site managing responsibilities. You can access them by clicking the Help or Video keys in the right side of each Control Panel section.