Client Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Guarantee

  • Each help request you submit to us will be dealt with within maximum 60 min. In case your ticket or email needs additional assistance from a system administrator, we will forward it and leave a comment to notify you that your matter is being examined. If you take advantage of our Managed Services package, all of the server administration services included there will be carried out at a time that is convenient for you.

  • Top quality support service

  • A Premium–Quality Help Desk Support Service

  • Should you need assistance while working with our Web Hosting Control Panel or with any of the apps that we have installed on the server for you, do get in touch with the customer support team at any moment through the ticketing system. Besides, in case you require assistance administering your server, you can make use of the Managed Services package, which includes Operating System updates on a weekly basis, problem troubleshooting and installation services, server monitoring and restarting procedures, data backup hard drive space, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Web Hosting Control Panel was preinstalled for every dedicated server. Among its characteristics is a very time and effort–saving integrated knowledgebase that will walk you step by step on all the actions that you can perform. Most of the how–to articles have video versions which show all the actions that you can perform in a highly illustrative way. You can find all the help articles and the video tutorials in the top right corner of each section of the Web Hosting Control Panel.