Though this is not the most importantaspect for you to identify a reliable shared hosting company from a bad one and a reseller from an actual provider, being able to call and talk with a live person is a sign that you aren't dealing with a one-person firm and that you will be able to reach someone when you need assistance. The phone support for website hosting services may vary from general to dedicated, therefore the problems which can be resolved with a call differ depending on the company. Generally, these matters are more basic and include billing or 1st level technical issues as more difficult problems generally require a support ticket where both you and the administrators can follow the proceedings with a specific situation. Nonetheless, having the option to call your provider will save you a lot of time and efforts for the multitude of small things which may eventually appear when you manage your web hosting account.
Phone Support in Shared Hosting
We believe that the option to communicate with a live representative is very important, that's why we have three support lines globally (UK, USA and Australia) and you can reach us on the phone for fourteen hours every day. In case you consider purchasing one of our Linux shared hosting, for example, you can give us a call and find out more about our services prior to ordering so as to be sure that we do meet all the system requirements for your sites. After your order, you will be able to get in touch with us about any sales or billing issues you may experience, or get any type of general or basic tech information that you need. We've tried to find the balance between telephone and ticket support, so for solely technical matters you have to use the ticketing system, that will help you keep track of the communication along with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
When you need more information about the Linux semi-dedicated servers that we provide, you will be able to call any of the three support lines that we have around the world - in the United States of America, the United Kingdom and Australia. In this way, you will be able to check ahead of time whether our solutions will be appropriate for your sites. If you are already our client and you have a semi-dedicated account, you'll be able to contact us on the phone for fourteen hours daily about any kind of billing or basic queries. For strictly tech troubles you'll need to use our ticketing system to contact our technical support because someproblems simply need longer time to be solved, but we will help you over the phone with lots of minor tech issues as well, saving you the time and efforts.