If you ever have any questions with regards to your web hosting package or if you encounter a problem with your websites, you will have to get in touch with the hosting provider’s client support team. It may not make any difference how quickly they’ll respond when you've got a general inquiry, but a problem like a failed software app update, for instance, may lead to your site becoming broken or unreachable on the World Wide Web. And the longer you have to wait for the support team to lend a hand, the longer the site will be down. In case you offer services or goods online, any downtime will damagingly influence your website and you may lose current or prospective visitors. Many hosting providers, especially resellers, handle e-mails and support tickets within 24 hours, but in the electronic realm this is far too long, since customers will scarcely ever come back to a site that isn’t working properly for a lengthy time period.
One-Hour Response Guarantee in Shared Hosting
In case you are using one of our Linux shared hosting and you’ve got an inquiry or chance upon some difficulty, you can get in touch with us 24/7 by posting a technical support ticket or by writing an email and we will make sure that you obtain a reply in less than an hour. If the issue can be sorted out, we will do it before we respond to you, whilst if there is something that you have to do on your end, we will provide you with all the needed info – what possible solutions to try, what settings to check, etc. Usually, you’ll obtain a response within no more than 30 minutes, which implies that waiting for hours or even for more than one day to receive assistance is something unthinkable. Our one-hour reply time guarantee is valid for any question that you may have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
Our tech support team reps are available at all times and they’ll respond to any trouble ticket that you post via our web hosting Control Panel within less than sixty minutes. The ticket response time is guaranteed irrespective of whether you’ve got a generic enquiry with regard to your semi-dedicated server or you encounter a certain complication and you will not have to wait even that long for most issues. Regardless of what the nature of the issue is or what time of day or night it is, we’ll be there to lend you a hand, as we’re available 365 days a year to handle any billing, technical or general issue. If you contact us about anything that’s within our capabilities, we will resolve it before we respond, which means that you will not have to wait for hours or days while the problem persists. If there is something that you have to do on your end, we’ll provide you with the required information – what workable solutions to try, what actions to take, etc.