A live chat is a real-time way of communication between a web hosting supplier's support crew and its customers. It's an efficient way to get some information about the web hosting services or get some problem resolved since you are talking with a live representative. The benefits of using a real-time chat service rather than calling or opening a trouble ticket are the reduced possibility of errors at the time you exchange data like usernames or domain names, the quicker response time since the communication is live plus the fact that you do not have to stay on the chat all the time - you can do something different while the representative examines the issue in question. Also, you're able to be a part of a live chat room from any computer that's connected to the web, avoiding the phone fees that you will need to pay if you are calling to a different country.
Live Chat Support in Shared Hosting
We supply a live chat assistance service for all of the Linux shared hosting that we offer and we will support you with almost everything live. In case you do not have an account with our company yet, we will provide you with more information about the packages to help you to get the most appropriate package. In case you are an active customer, we are able to assist you with any billing or general matter plus with plenty of common tech troubles, for example an email address setup in a desktop e-mail client. If you cannot give us a call for whatever reason or you're in some country where we do not have a local telephone number, the live chat is the best way to get in touch with us. Of course, some problems require longer time to analyze and test, therefore you will need to open a ticket to our technicians, still, we will save you time and assist you with lots of issues on the chat.
Live Chat Support in Semi-dedicated Servers
We provide you with live chat support as standard with our services, therefore if you have any kind of questions regarding our Linux semi-dedicated servers, you will be able to get in touch with our customer care team whenever you need no matter if you have already acquired an account or not. Generally, the chat service is intended for billing, pre-sales and basic questions and problems, still we're able to assist you with a lot of tech questions too. We can help you choose the best package for your sites if you do not have an account yet, we can respond to any kind of billing questions or concerns you could have or we can assist you with installing your new e-mail address on your PC or smart phone - all the aforementioned will be done timely since our live chat service is available all day long, each and every day. Any time you require support, you can talk to an agent and save a long time.