A ticketing system is the most widespread means of communication that web hosting companies offer to their clients. It is typically part of the billing account and is the easiest way to handle an issue that takes a certain period of time to examine or that needs to be forwarded to an admin. In this way, all responses provided by either side will be kept in one and the same place in the event that somebody else wants to work on the issue in question and the information already exchanged in the ticket will be accessible to all parties. The negative side of using a ticketing system with most web hosting platforms is that it is separate from the web hosting Control Panel, which suggests that you will need to sign in and out of no less than two accounts in order to perform some procedure or to touch base with the company’s customer care team. In case you’d like to manage a couple of domains and each one is hosted in its own account, you’ll need to use an even larger number of accounts simultaneously. Besides, it might take a significant length of time for the hosting provider to process your tickets.
Integrated Ticketing System in Shared Hosting
The ticketing system that we use for our Linux shared hosting isn’t separate from the hosting account. It is an integral part of our fully featured Hepsia Control Panel and you will be able to access it at any particular moment with only a few clicks of the mouse, without signing out of your hosting account. The ticketing system offers a quick-search field, so you can track down virtually any trouble ticket that you’ve submitted in the past, if you need it. Plus, you can read knowledge base articles that are relevant to different problem categories, which you can select, so you can find out how to handle a particular problem before you actually send a ticket. The response time is no more than one hour, which means that you can obtain prompt assistance at any particular time and in case our technical support team suggests that you do something inside your account, you can do it instantaneously without the need to log out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we are using is built into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated servers, which goes to say that you will not require one more platform to touch base with our customer support staff – you can do that on the spot the moment you encounter a challenge. Posting a new ticket takes a few mouse clicks and tracking down an older one is just as easy. Using our intelligent search box, you can quickly find any ticket that you have already submitted. You can send a ticket at any given moment in time since our technical support team representatives are available to you 7 days a week and reply in less than sixty minutes, although it rarely takes this much to get an answer. With the Hepsia Control Panel, you will have everything in one location and you can forget about having to sign in and out of 2 or more platforms to troubleshoot a simple issue.