Many people who start using their 1st web hosting account, or change companies, typically have questions with regards to how specific tasks are executed or chance upon predicaments when setting up different things such as e-mails, site settings, and so on. This is why, many web hosting companies have compiled documentation with the most frequently asked questions and issues so as to help their clients get information quickly and seamlessly. As a result, the client care staff representatives can concentrate on actual problems that given customers may be encountering, as the solution for the smaller things will already be available online and clients can easily handle them without having to contact the customer support staff. Having elaborate documentation is really important, especially for new clients without any prior experience at all, since the web hosting service entails an array of features and many individuals can get baffled about what to do. A good knowledge base can both help you execute the procedures that you want and find out how the hosting service functions as a whole.
Extensive Online Documentation in Shared Hosting
If you have ordered your very first shared hosting account from our company or have migrated your website over to us, you’ll grow used to our services and our in-house created Hepsia Control Panel very quickly due to the fact that we have prepared a thorough web-based knowledge base where you can find all the info that you may ever need – both general info about the service as a whole and more specific info about the different features that you can use and the problems that you might experience. The articles are available in two places. The whole article archive is accessible via the Control Panel’s Help section. You can find relevant articles about the different features in each and every section of the Control Panel as well. You can learn how to do virtually everything, from creating an .htaccess config file to administering a mailing list, and all the articles feature exhaustive guidelines, so you won’t ever become baffled due to an ambiguous text. Naturally, in case you face a more specific problem and you don’t find an adequate solution in our knowledge base, you can touch base with our help desk support team representatives 24/7/365.
Extensive Online Documentation in Semi-dedicated Servers
Our company’s semi-dedicated servers include a rich online article library where you can find any information that you might need about our web hosting services or about the Hepsia Control Panel that we are using. We have created it on the basis of the feedback that we have acquired from our clients over the years and, as a consequence, our articles cover specific issues that you could run into and offer the best way to fix them, for instance getting an HTTP 500 error message or not being able to send e-mails from your computer although you have the correct settings. The articles are available in each single section of the Control Panel and you can check them whenever you need. They can help you expand your knowledge not only about our platform, but also about the web hosting service as a whole, as they include comprehensive guidelines and general information such as what cron jobs or file permissions are.