The accessibility to the customer and technical support that a shared hosting company provides can tell you a lot for the services which they supply as well. In case you can use only emails and tickets, you have most likely discovered a reseller not the actual hosting supplier. When this is the case, you may have to wait for a couple of days in order to have an issue resolved since the reseller may not be checking their communication regularly or they may need to contact the true website hosting company for further assistance. If the provider provides you with various means of communication with short response time that are available at any moment, they're almost certainly the top provider, not a reseller. Which means that you'll get well-timed assistance and excellent support since they will have instant access to the servers where your account is. No matter what the problem - technical or sales, it's generally better to be able to get hold of your web hosting company right away via your favourite method of communication.
24/7 Customer Support in Shared Hosting
The customer and tech support services for all of our shared hosting packages are round-the-clock, so you can forget all about waiting for a couple of days to receive assistance. In case you are not our client yet, you can call us, chat with an agent or send an email. If you currently have an account, you are able to open a support ticket in addition to the other three methods of communication. You are able to select the most appropriate way to contact us depending on where you are or the equipment you are using. We can assist you for almost any hosting-related query that you have or issue that you can experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you may open a ticket, but even in this situation the max reply time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you choose, you are able to reap the benefits of our 24/7 support services even on official holidays. All of your web sites will be available all of the time and so will we. With many different communication options, you will be able to select the easiest method to get in touch with us and inquire about our solutions if you don't have an account yet, or ask for assistance if you're already our customer. You are able to give us a call, have a chat with a live representative, send an e-mail message or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The last two options come with a one-hour response time guarantee, although it hardly ever takes over 20 mins to get assistance regardless of the complexity of the issue. Using our customer and tech support services, we will be there for you whenever you need us, not a couple of days afterwards.
24/7 Customer Support in VPS Servers
Each VPS server plan that we offer includes 24/7 customer and technical support, therefore in case you experience any trouble with the pre-installed software on your machine or you have any pre-sales or basic questions, you are able to get in touch with us anytime, even weekends and holidays. For your convenience, we provide different ways of communication - phone support with a couple of local numbers around the globe, live chat, email messages as well as a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical matters because it will be much easier to track what is going on. The maximum warranted response time for all of the emails and tickets is 1 hour, however it hardly ever takes that long to receive assistance. If you acquire the Managed Services upgrade that we provide, our administrators can also assist you with any third-party software issues.
24/7 Customer Support in Dedicated Servers
All dedicated server packages that we provide feature 24/7 support via various means of communication and with a 1-hour maximum reply time guarantee. When you want to find out more about the packages or you have any kind of billing or general questions, you can phone one of the local numbers that we have worldwide or you could use our live chat support and speak with a live agent. For strictly technical problems that need the help of a technical support person or an administrator, you can open a ticket from your billing Control Panel or you could send an email message, as all of these channels are more appropriate to monitor a specific problem. The response time for them rarely exceeds 30 mins, so you can forget all about waiting for a full day in order to receive support. The support service is available for all of the server-related matters, including the pre-installed software. In the event that you need support for third-party apps, you may consider ordering the Managed Services upgrade that we supply for all plans.